Privacy Policy

At TORC Digital (accessible from torcdigital.fr and our published mobile applications), safeguarding your privacy is our highest priority. This Privacy Policy outlines the types of personal data we collect, how it is processed, and your rights under the General Data Protection Regulation (GDPR) and applicable French laws (Loi Informatique et Libertés).

1. Information We Collect

We only collect information that is strictly necessary to provide and improve our services. This includes:

• Personal Identification Data: Name, email address, phone number, and billing information when you engage our services or contact us.
• Usage & Analytics Data: Information about how you interact with our website and mobile applications (e.g., IP address, device type, operating system, and app crash reports) to improve performance and user experience.
• App-Specific Data: For apps downloaded via the Apple App Store or Google Play Store, we may collect data governed by the permissions you grant within the app (e.g., camera, location, or push notifications) in strict accordance with platform guidelines.

2. How We Use Your Data

We process your data for the following lawful purposes:

• To provide, operate, and maintain our web and mobile applications securely.
• To fulfill our contractual obligations (Service Level Agreements) regarding custom software development and digital marketing services.
• To analyze usage metrics for performance optimization and debugging, ensuring rapid load times and application stability.
• To communicate with you regarding updates, security alerts, and technical support.

3. Data Sharing and Third-Party Services

We do not sell, trade, or rent your personal data to external parties. However, we may share data with trusted third parties under strict confidentiality agreements:

• App Distributors: Data related to app usage, purchases, or crashes may be processed through analytics tools provided by Apple Inc. and Google LLC, subject to their respective privacy policies.
• Service Providers: Secure hosting providers, analytics platforms, and marketing tools necessary for our operations.
• Legal Compliance: We may disclose information if required to do so by French law or in response to valid requests by public authorities.

4. Your GDPR Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have specific data protection rights. TORC Digital ensures you can fully exercise these rights:

• The Right to Access: You can request copies of your personal data stored by us.
• The Right to Rectification: You can request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure ("Right to be Forgotten"): You can request that we erase your personal data, under certain conditions.
• The Right to Restrict/Object to Processing: You can object to our processing of your personal data or request that we restrict it.
• The Right to Data Portability: You can request the transfer of your data to another organization, or directly to you.

To exercise any of these rights, please contact us at contact@torcdigital.fr. We will respond to your request within 30 days.

5. Data Security & Retention

We implement state-of-the-art security measures, including advanced encryption and secure server architectures, to protect your personal information against unauthorized access, alteration, or destruction. We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Children's Privacy

Our website and mobile applications do not knowingly collect personal identifiable information from children under the age of 16 without verifiable parental consent. If we become aware that we have collected such data, we will take immediate steps to delete it from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in legal requirements or our operational practices. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.